maintenance_figure_custom_gear_ring_15696-2What we do

In a world where some organizations are stuck in 1990s Human Performance Improvement methodology, we try to stick out with new or refreshed content, and innovative ways of training and transforming organizations. Hard to believe right? Well, we’ve been doing this for quite a while and have experienced a lot of what works, and what is simply a waste of time. We can help your organization assess its human performance program needs and together we can develop a training and implementation strategy to get your program where it needs to be in a very short time and for a very reasonable cost. This website was created in 2013 by James Newman who owns and operates Human Performance Tools, LLC, a consulting firm. He performs as an analyst, speaker, developer and trainer.  His passion is to work with any organizations interested in updating or developing a Human Performance or Work Observation program. Feel encouraged to look around and if you have any questions, call directly or email.

Some associated clients and recent speaker work

James has worked directly with the following power and delivery companies supporting a role in a Human Performance Improvement: Dominion, Entergy, TVA, Wolf Creek Nuclear Operating Company, Westar Energy, ITC Holdings, NV Energy, and NRG.

Starting in 2017, James is also working with non-utility companies to assist in development of strategic initiatives and training to reduce errors and eliminate events. No company is too small to reap the value of error management.

He also has been co-presented in 2016 at the following conferences:

“Medication Event Prevention and Error Reduction” with Kristin C. Klein.  ACPE approved continuing education program presented to the Southeast Michigan Society of Health System Pharmacists; Farmington Hills, MI; February 10, 2016.

“Using human performance tools to reduce pediatric medication errors.” Klein KC, Newman JD. Poster presentation at Center for Patient Safety Conference; St. Louis, MO; April 7, 2016.

“Tales from the Crib: Medication Event Prevention and Error Reduction in the NICU” with Kristin C. Klein.  ACPE approved continuing education and BCPPS recertification program presented at the Pediatric Pharmacy Advocacy Group Annual Meeting; Atlanta, GA; April 27, 2016.

James also spoke at the Western Electric Coordinating Council (WECC) Human Performance Conference in October 2015 on the subject of “Building and Earning Trust in Organizations.”

The main author

2014-09-26 08.56.38James Dean Newman has been a Human Performance Practitioner in commercial nuclear power and the transmission, distribution and generating utility industries for the past 10 years, and a Nuclear Instrument and Controls Technician for 15 years prior. James continues to participate in many conferences, human performance training opportunities, self-assessments, and benchmarking all over the United States. Besides, James has also launched a podcast for like-minded professionals.

The Toolbox community

The Toolbox Community are the 1000 plus people who have subscribed to this site, from all over the world and from amazing backgrounds. People who are interested in training tips and fun stories about error prevention have come to the right place. The Toolbox is a moniker reminding us that everything is designed with a purpose and we need to employ the correct technique at the correct time, for maximum effectiveness (the right tool for the job). Once in a while, besides the original content, there will be a post with many resources to link to: funny or inspiring videos or amazing content for you to use in your training session. Think of these posts almost like a link library, where someone else has already taken the time to research and find great content for you!

The Podcast

The podcast is about three things: Hearing how authentic people with interesting jobs or situations prevent errors from turning into events, interviews with HU Practitioners, and some one-on-one time with the site’s main author. People are passionate about what they spend their time doing, and people who want to help others do it safe, effective, and with efficiency want to leave a legacy. Anyone who chooses a path to teach adults anything, must have a strong desire and competency to be effective. The goal is to be filled with energy on each topic, while giving you a front seat to conversations and interviews with interesting people.

If you are interested in authoring or co-authoring a post, being interviewed on the podcast, or finding more out about, please email: – Please have an event-free day.




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2 thoughts on “About”

  1. Hi James — I currently receive your emails and have just visited your website. I am an avid student of HU as derived from INPO. I work for a company that manufactures a tool to train and evaluate workers/students on many core tools. This sells to Nuclear stations throughout North America and I’ve recently been working with the Petrochemical industry to introduce not only the tool, but more importantly, HU Improvement as a whole.
    I’m interested in having a listen to your podcasts. Your website has amazingly articulated the subject — this has always been a challenge for me.
    Please advise where I can gain access to your podcasts. I would also like the opportunity to speak at some point.
    Many thanks,
    Terri Danahy
    Communications Manager
    SED Inc.

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Our goal is to bring you closer to all things related to human error management and event prevention for individuals and for high reliability organizations. Opinions and training content will be shared and offered for use in your programs. If your company would like some assistance with training, investigations, or assessments related to error prevention, please contact us.