maintenance_figure_custom_gear_ring_15696-2What we do

In a world where some organizations are still stuck on a “common sense” approach, we try to stick out with new and innovative ways of training and transforming organizations. We have experienced a lot of what works, and what is simply a waste of time. We can help your organization assess its human performance program needs and together we can develop a training and implementation strategy to get your program where it needs to be in a very short time and for a very reasonable cost.

This website was created in 2013 by James Newman who owns and operates Human Performance Tools, LLC, a consulting group that  started in 2016. He performs as an analyst, speaker, developer and trainer.  While he is passionately working with organizations interested in updating or developing a Human Performance or Work Observation program, he continues to design innovative and creative training to improve performance.

Some associated clients and recent speaker work

James has worked directly with the following power and delivery companies supporting a role in a Human Performance Improvement: Dominion, Entergy, TVA, Wolf Creek Nuclear Operating Company, Westar Energy, ITC Holdings, NV Energy, and NRG.

Starting in 2017, James and his team members are also working with non-utility companies to assist in development of strategic initiatives and training to reduce errors and eliminate events. No company is too small to reap the value of error management.

He also has co-presented in 2016 at the following conferences:
  • “Medication Event Prevention and Error Reduction” with Kristin C. Klein.  ACPE approved continuing education program presented to the Southeast Michigan Society of Health System Pharmacists; Farmington Hills, MI; February 10, 2016.
  • “Using human performance tools to reduce pediatric medication errors.” Klein KC, Newman JD. Poster presentation at Center for Patient Safety Conference; St. Louis, MO; April 7, 2016.
  • “Tales from the Crib: Medication Event Prevention and Error Reduction in the NICU” with Kristin C. Klein.  ACPE approved continuing education and BCPPS recertification program presented at the Pediatric Pharmacy Advocacy Group Annual Meeting; Atlanta, GA; April 27, 2016.
  • James also spoke at the Western Electric Coordinating Council (WECC) Human Performance Conference in October 2015 on the subject of “Building and Earning Trust in Organizations.”

The main author

2014-09-26 08.56.38James Dean Newman has been a Human Performance Practitioner in commercial nuclear power and the transmission, distribution and generating utility industries for the past 10 plus years, and a Nuclear Instrument & Controls Technician for 15 years prior. James continues to participate in conferences, human performance training opportunities, self-assessments, and benchmarking all over the United States. Besides, James has also launched a podcast for like-minded professionals.

The Toolbox community

The Toolbox Community are the 1000 plus people who have subscribed to this site, from all over the world and from amazing backgrounds. People who are interested in training tips and fun stories about error prevention have come to the right place. The Toolbox is a moniker reminding us that everything is designed with a purpose and we need to employ the correct technique at the correct time, for maximum effectiveness (the right tool for the job). Once in a while, besides the original content, there will be a post with many resources to link to: funny or inspiring videos or amazing content for you to use in your training session. Think of these posts almost like a link library, where someone else has already taken the time to research and find great content for you!

The Human Performance Tools Company


Creating engaging and interactive eLearning and instructor-led training content and delivery for progressive organizations focused on human error reduction.


Our team builds customized performance improvement eLearning and instructor-led training solutions for companies all over the world and is professionally known for innovation and customer satisfaction.

 HPT Motto:

Effective at Affective

 HPT Philosophy:

When developing training, design matters to us. We attach strong affective value messages to key points focusing on effective knowledge transfer, engagement, and inclusion.

Focus: The right content.

When delivering training, getting students collaborating and supporting each other through affective activities and workshops strengthens the experience and enhances the learning.

Focus: Student growth.

When consulting, understanding your company’s culture and unique issues drives us to develop a strong, actionable strategy with realistic recommendations that can be immediately implemented.

Focus: Gaps from desired state and solutions to close gaps.

HPT Core Values:

Customer First















If you are interested in finding more out about, please email James directly:

Our wish is for you and your team to have an event-free day.




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2 thoughts on “About”

  1. Hi James — I currently receive your emails and have just visited your website. I am an avid student of HU as derived from INPO. I work for a company that manufactures a tool to train and evaluate workers/students on many core tools. This sells to Nuclear stations throughout North America and I’ve recently been working with the Petrochemical industry to introduce not only the tool, but more importantly, HU Improvement as a whole.
    I’m interested in having a listen to your podcasts. Your website has amazingly articulated the subject — this has always been a challenge for me.
    Please advise where I can gain access to your podcasts. I would also like the opportunity to speak at some point.
    Many thanks,
    Terri Danahy
    Communications Manager
    SED Inc.

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Our goal is to connect progressive thinkers to all things related to human error management and event prevention for individuals and organizations that prioritize reliability.